Dear Khun KayokoThank you for your detailed review and sharing your valuable feedback. We are sincerely apologetic for the insufficient information provided to you. We kindly inform that the washing liquid and other bathroom amenities can be requested extra, free of charge. And we missed the opportunity to guide you how to use our water heating system due to their models. We hope that we could accommodate you better and provide better experiences for your next stay with us.Yours sincerelyGuest Service Manager
